Software quality Management Expert

CURRICULUM VITAE

Email:- mukesh_poddar2001@rediffmail.com

Professional Synopsis:

Total Experience: 8+ Years

1. Skill Set

 ISO9001: 2000, ISO 17799:2002, COBIT 4.0, ISO27001, TL9000, SEI CMM, SQA, Statistical Tools, Timesheet, Quality Audit, Process Defining& Managing, Statistical Analysis, Project Management
 CMMI, Melcombaldrige Quality Awards, Six Sigma & TQM.
 Engineering Quality (Manual Testing :- BlackBoX Testing, BugLifecycle,Bug Tracking Tool (Test Director) Handling, Bug classification & Priotisation,Test Plan,TestCases & specification,Formal Technical Review, WhiteBox Testing.
 Mobile Content Quality (Text Message & Ring Tone Quality).
2. Professional Achievement:

 Twice Certified Internal Quality Auditors
 Became External Auditors
 Leading 25 member’s Team Size
 Management Representative
 Handled Major Certification Organization Like: BVQI, KPMG, ICS, BIS & DQS
 SEPG Member & Coordinator, MRM Member.
 Managed Engineering & Process Quality Team
 Quality Lead Auditor
 7+ Months experience in Saudi Arabia –Saudi telecom & Dubai for QMS Implementation .
3. Personal / Personality Traits
• Strong Points
 Deep Thinking
 Positive mind-set /Self-Motivated
 Hard labour
 Excellent Judgment Power
 Risk Taking Capacity
 Leading Quality
 Polite Nature
 Quick Understanding Power
• Habit
 Reading
 Love to the Humanity

Professional Experience

1. ACL Wireless Limited; New Delhi
(Mobile Community Building, VAS, Enterprise Mobility)
(WIM Product Application (Wireless Instant Messaging), WMS Product Application (Wireless Messaging Suit), VAS (Value Added service))
A Proficient in Mobile Technology Testing: J2ME, SMS, Symbian, WAP, WIB
Wireless Technology Network: CDMA, GSM

Designation: Manager QA

Joining Time: 28th June 2004

Team Strength: 25

Reporting to: President

Role & Responsibility:

1. Role as an Engineering Quality (Product Testing) Leader:
 To Lead Testing Team for Software Products wIM and wMS & SOC(Security Operation Centre)
 To Prioritize the defect.
 To Monitor the defect density.
 To Monitor the defect Tracking Tool ; Test Director
 To Do final review of Application & Deployment Test Plan
 To Do final review of Test cases & Specification.
 To Do final review of fixed bug in Black Box Testing
 To Do random testing & hand over the report to PMO
 To Do sampling Check of Installed software, Firewall Security Policy
 To check the log of SOC service randomly.
2. Role as a SQA Leader:

 To Review of Product Concept Note
 To Review Design / Modelling Document
 To Prepare SQA plan for wIM & wMS
 To ensure SQA plan is implemented & its goal is achieved and any variation is taken into consideration.
 To Do Product review on Alpha & Beta release
 To Quantify Product Quality
 To Define Product Quality Goal
 To issue QA certificate as “Certificate of Assurance” before deployment
 To take part in defect prevention meeting as a member of Defect prevention advisory group.
 To Prepare SQA Plan for SOC Application development & Operation.
 Project Quality consultation.
 To Check Project Health & Process Compliance.
 To Do Quality Audit of outsourced project.
 To Do Quality Audit for In-house project.
 To Prepare Final Metrics Analysis Report
4. Role as a Process Leader

 To define the process
 To take part in PAT meeting
 To tailor & monitor the process in the project
 To maintain the process data base & Capability Baseline
4. Role as Metrics Leader

 To define metrics Management Plan Product , Process & Service
 To implement the Plan
 To Conduct Analysis
 To take action in direction of prevention.
5. Role as a QMS standard/Model (CMMI, ISO9001:2000) implementation Leader.

 To Make Awareness Program
 To define organization wide process standard & Quality Model and monitor implementation
 To prepare & review & Updation of Quality, Procedure & work instruction Manual
 To implement & monitors all the Q. Policy & Q. Objective defined in Quality manual.
 To Plan & Conduct Internal Quality Audit
 To Conduct Management Review Meeting
 To Conduct External Quality Audit
Achievement:

1. Established QA department as independent Group of organization
2. Established QA process in organization
3. Established Quality Management for Product, Project & SOC Service.
4. Designed Certificate of Assurance for Product, Project & SOC Service.
5. Quality Assurance of In-house and Out-Sourced Project.

6. Visited the client place In Middle East (Saudi Arabia, Dubai: Saudi Telecom Riyadh) for leading the quality Team for Acceptance Testing & QMS implementation.

2. Escorts Group (IT Division)
A. Cellnext Solutions Limited B. Escosoft Technologies Limited C. Escotoonz Entertainment Private Limited
Designation: Quality-In-Charge (IT companies of Escorts Group)
Reporting to: Chief Operating Officer (COO)
Team Size: 10
Working Period: 14th April 2003 to 28th June 2004

Job Profile:
Software Project Oriented Activities : ( Configuration Management, Metrics Management & Risk Management & Quality Management)

 Assessment & Evaluation & Selection of SQA Model before Project Realization.
 Identify & Plan to achieve SQA Goal for individual Project
 Execute SQA Plan
 Review achievements and revise SQA plan
 Software Engineering Audit
 Impart Training Related to New Plan in regard to adherence of SQA with Engineering Activities.
Content Management QA Activities:
 Assessment, Evaluation & QA Model in Content Management for each contract Realization.
 QA Model implementation with review achievements of QA Goal for Content Management.
 Conduct Content Audit
Quality Management System Activities As Per ISO9001: 2000, SEI-CMM, TQM & Mecombaldrige recommended Quality Award Principle
 QMS Plan & Design (Quality Policy, Objectives, QSM, QSP, QSF&QSWI Review)
 QMS Implementation
 QMS Measurement, Analysis & Improvement
Achievement:
 Conducted Successful surveillance Audit asper ISO9001: 2000
 External Auditor of “Escosoft Technologies” Noida
 Nominated Group Quality Incharge of IT Division of Escorts

3) NuWave eSolutions Pvt Ltd, Nehru Place, New Delhi

(Formerly Vedic Infosys Pvt Ltd:-Software & IT enabled service provider)
Global business process outsourcing solutions (BPO), CMMI Level -5 Company
Designation- Quality Analyst (ISO Coordinator)
Team Size: 8
Duration: 27th June 2001 to10th April 2003.

JOB PROFILE

 To define QA Procedure for Software development & IT projects
 To develop Quality Metrics for software development & IT Projects
 Quality Management System Design According to ISO9001: 2000, CMM & TQM.
 To conduct Internal Quality Audit in the company
 To assess the quality management system & implementation and provide feedback to the Senior Management
 To prepare the data structure for analysis
 To up-date all training materials and impart training related to quality

Achievement:

 Certified Internal Quality auditor
 Quality coordinator of the company
 Led implementation and certification program as per ISO 9001: 2000
 Led gap analysis program for going in CMM Level 5
 Intentional error tool implementation for checking human brain (continuous Quality awareness checking of employees).
 Developed quality control team for controlling over technical characteristics of software & IT products and
 Developed quality assurance team for Quality Management System Assessment.

4. KVA ENGGS. &CONS. (P) LTD.MUMBAI
Designation -Project Executive (QMS) Northern Region
Duration: 9th September 1999 – June 2001
Job Profile
 To make assessment report of existing system of client (pre-change analysis)
 Development of document as QSM, QPM, WIM etc needed for ISO 9000.
 Implementation of ISO 9000 In Client’s Premises.
 To assist the client till certification related to ISO 9000
 Marketing Analysis for our company
 System Research of our company
Achievement
 Certified Internal Quality Auditor
 Management Representative. (Kva Enggs. & Cons. (P) Ltd.)
 Internal Quality Auditor of IBP (Manesar Gurgoan)
 Internal Quality Auditor of Bharat Petroleum Corporation Ltd Noida)
 ISO 9001 implementation & Certification of Ad soft Pvt.Ltd Delhi.

Professional Qualification


1. M.T.Q.M. Marks 66% (Master of Total Quality Management)
(Full-Time Master Degree) from University of Lucknow, Lucknow-1997-1999.
Topic Covered:

TQM-Quality & Reliability concept detail infrastructure of TQM (CWQC & Related concept)ISO/QS 9000, ISO 14000, SEICMM, PCMM implementation, SQC/SPC, process capability, Quality Audit, System Improvement Methodology, Statistical Tools, vendor Development, Quality improvement tools (Kaizen, QFD, FMEA, Quality Circle, Benchmarking, JIT, PDCA), Taguchi’s Methods of Design of Experiment, Product liability, Highly Advanced Method of Measurement of Quality, Zero Defect, Six Sigma, Project Management, Configuration management and software Quality Assurance Science and Quality Awards.
2. Central Institute of Plastic Engg. & Tech Patna, Bihar: Post Graduate Diploma. Plastic Processing Tech.


TRG-1 Two Months - Jyanti Polymers Ltd. (Hazipur)
Project - Blow Molding Container
TRG-2 Two Months - Jindal Strips Ltd. at Hissar
Project - Quality Function Deployment
TRG-3 Six Months - Nil Kamal Plastics Ltd. Greater Noida.
Project - Analysis of non-conformance in Production Q.A. & Store
Department

Seminar Attended

 ISO-9000: 2000 Implementation Methodology According to New requirements, Organised by Regional Testing Center Okhla Industrial Area, New Delhi.
 ISO 27001 conducted by QCI New Delhi.

Computer Literacy

 MS.Office, Internet, E.mail, MS Project, HTML, XML

1.
Quantitative / Statistical proficiency
 Six sigma, Control Chart, Design of experiment, Sampling, test of Hypothesis, standard deviation, Normal Distribution, Process capability, Data presentation,& statistical analysis

Academic Qualification
 TNB College Bhagalpur: B.Sc. (marks -68%)
T.M.Bhagalpur University Bhagalpur (Bihar)

Personal Profile
Father’s Name: Prof. Pashupati Poddar
Marital Status: Single
Hobbies: Chess, Reading
Languages Known: Hindi & English

Date :

Place:
(MUKESH KUMAR)